Privacy Policy
Effective Date: 8/22/2025
PalmoraFix (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website (the “Service”).
1. Information We Collect
We may collect the following types of information when you use PalmoraFix:
a) Information You Provide
- Account details (such as email address) if you sign up.
- Photos and descriptions you upload to request AI diagnostics.
- Feedback or support messages you send us.
b) Information Collected Automatically
- Device information (device type, operating system, app version).
- Usage data (features used, interactions, crash logs).
- Approximate location (only if required for connecting you with nearby service providers).
We do not collect personal identifiers (such as full names, addresses, or phone numbers) unless you voluntarily provide them.
2. How We Use Your Information
We use collected data to:
- Provide AI-based diagnostics and service recommendations.
- Improve app functionality, performance, and security.
- Connect you with trusted service providers (if requested).
- Respond to customer support inquiries.
- Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share limited data with:
- Service providers who help us operate the app (e.g., cloud hosting, analytics).
- Professional contractors or service partners if you request a connection.
- Legal authorities if required to comply with law or protect rights, safety, or property.
4. Data Storage and Security
We take reasonable steps to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for certain data uses.
- Opt out of non-essential data collection (such as analytics).
You can make these requests by contacting us at support@palmorafix.com.
6. Children’s Privacy
PalmoraFix is not directed to children under 13 (or local age of consent). We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted in the app or on our website. Continued use of PalmoraFix after changes means you accept the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@palmorafix.com